Customer Relationship Management

Created by Level 1 Support Team, Modified on Tue, 26 Sep, 2023 at 4:04 PM by Level 1 Support Team

Customer Relationship Management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers .


In HAL ERP, the term 'DEAL' is used to describe an individual who might become your customer, but currently isn't. To put it simply, a 'Deal' is your potential customer.


To create a DEAL in HAL ERP,  the below steps are followed


1. Create a CRM company 

2. Create a contact for the company 

3. Create the Deal for the company



CRM Company


To create the CRM Company Go to CRM-> Company->Create New



CRM Contact


CRM->Contact->Create New



CRM Deals


CRM->CRM Deals


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